play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 1161702409
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to successfully log in. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To complete this, check your internet connection and wait for a strong signal. Click on send OTP and wait for the time to pass, or if you don't receive the OTP, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active number. If your number has changed, send your updated KYC details to customer support via email to facilitate a smooth account transfer. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the current app from your device and then download the latest version. Once installed, you can log in and enjoy the updated app without any problems. This should allow you to access the new features and gameplay.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, users can withdraw a minimum of Rs. 100, which is higher than in other similar apps. Withdrawals are only allowed for money earned from gaming, and not for bonus amounts collected. This means users can access their earned gaming funds but not any bonus or promotional rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all your Know Your Customer (KYC) details within the app, including saving your Aadhar card, UPI, and bank account information. This will ensure a seamless and secure experience. All required details must be accurately filled and saved to complete the registration process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services contribute to a processing time of 30 minutes to 3 hours. However, payment delays can occur, potentially requiring a wait of up to 24 hours. This delay in payment processing is an exception to the otherwise efficient experience.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for in-game purposes and cannot be withdrawn. Any winnings earned using the bonus amount can be withdrawn. This means you can access the money you win from gaming activities, but not the bonus itself.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings for any withdrawal requests. If the request is pending, don't worry, the money will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for further assistance.
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